Our Core Values

Excellent Service

When customer service is done well everyone wins.

For us this means:

Listening to the customer’s problem
Communicating clearly
Always being friendly and approachable
Doing what we say we are going to do
Understanding our customer’s needs
Honesty
Timeliness

Trust

Earning and maintaining trust is a philosophy that guides everything we do.

We know that trust is earned over time by demonstrating competence. Nonetheless we like to make the case from the outset:

We have earned the CompTIA IT Business TrustmarkTM credential
As members of BCS (The Chartered Institute for IT) we adhere to their Code of Conduct

Knowledge

Our expertise is the heart of our business. Our customers rely on us to be knowledgeable in the technology they are using. They also look to us to understand how new technology could help their business.

To provide this we ensure that our team have the skills they need:

Training and development plans are built into each one of our employees’ regular appraisal process
Researching new technology is considered an essential part of everyone’s day
Sharing expertise is encouraged around the office and in more formal team meetings
Our technical staff are all Microsoft certified and are required to keep these qualifications current