When customer service is done well everyone wins.
For us this means:
Earning and maintaining trust is a philosophy that guides everything we do.
We know that trust is earned over time by demonstrating competence. Nonetheless we like to make the case from the outset:
Our expertise is the heart of our business. Our customers rely on us to be knowledgeable in the technology they are using. They also look to us to understand how new technology could help their business.
To provide this we ensure that our team have the skills they need:
Throughout our business we do our best to be fair – both with our customers and with each other. This means:
At the heart of what we do is excellent service, trust, knowledge and fairness
The BCS (Chartered Institute for IT) Code of Conduct
We reward you and our new customer for every referral